What this policy covers
This policy applies to digital booths and paid visitor-card finishes purchased directly from ExpoEver. Products or services bought from exhibitors are covered by that exhibitor’s policies. We do not ship physical goods, so there is no physical return or return shipping requirement.
Unused purchases: 7-day cancellation window
You may request a full refund within 7 calendar days of successful payment if you have not used the purchased service. For a booth, unused means it has not been published and you have not run website-based content preparation or used its paid features. For a visitor-card finish, unused means you have not shared a card using the purchased finish. Automatic access activation alone does not count as use.
After use or after the 7-day window, change-of-mind refunds are not normally available. The payment-error, non-delivery and statutory-rights provisions below still apply.
Payment errors and undelivered services
Contact us about duplicate charges, an incorrect amount, or a paid service that has not been provided. After verifying a duplicate or erroneous charge, we will refund the duplicate or incorrect amount. If we cannot deliver the purchased service, we will offer a refund for the undelivered service.
A booth awaiting a compatible hall slot may be cancelled for a full refund before placement, even if you have prepared its content. Contact us for a placement update or cancellation. If a material technical failure prevents use, contact us so we can investigate and provide a fix or an appropriate refund where the service cannot be delivered.
How to request cancellation or a refund
Email hello@expoever.com with the subject “Refund request”, your purchase reference, account email, payment date, product and a brief explanation. If a purchase reference is unavailable, send the receipt or payment-provider reference. Do not send full card details, passwords or sign-in codes.
We aim to review requests within 3 business days. We may ask for information needed to locate the payment or understand the issue. Closing the payment page before completing payment has no cancellation fee. If your bank shows a debit but the order is pending, contact us before paying again.
How and when refunds are paid
Approved refunds are initiated through the original payment provider within 5 business days of approval and returned to the original payment method. Bank or payment-provider processing can take a further 5 to 10 business days, and some methods may take longer. We will provide the refund reference or status on request. Business days mean Monday to Friday, excluding public holidays in India.
Refunds use the original transaction currency. Bank exchange rates and separately charged conversion fees may affect the amount shown in your local currency. We do not charge a separate cancellation fee for an eligible refund.
Access after a refund and statutory rights
A full booth refund suspends access to that booth. Legacy one-time booth refunds release the hall slot; subscription booth content and placement remain saved while paused. A full visitor-card refund removes the entitlement funded by that payment; any other valid entitlement remains available. A partial refund does not by itself revoke a booth.
Cancel booth renewal from My booths, or email support if you cannot access your account. Cancel before the next scheduled charge to avoid renewal. Service continues through the paid period and then pauses; booth content is retained. Failed renewal does not extend access. Canceling renewal does not automatically refund the design fee or a paid service month. A full refund of the initial payment revokes booth access; a refunded renewal no longer funds service time. Unpublishing a booth does not cancel billing. Before closing an account, cancel its subscriptions. Paid visitor-card finishes do not automatically renew. Nothing in this policy excludes mandatory cancellation, refund or consumer rights under applicable law.